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By accessing, downloading, installing, or using the Crafting Dialogue Services, whether or not you become a registered user (“User”, “You”, “Yourself”, “Your”), You agree to be bound by these Terms, which You acknowledge that You have read and understood.

We reserve the right, at Our sole discretion, to change, modify or otherwise alter these Terms at any time. You must review these Terms on a regular basis to keep Yourself informed of any changes.


An independent contractor relationship will be created between the clients and Crafting Dialogue, and that no partnership or joint venture is intended or implied by either party. A date of commencement of the services will be agreed upon by both parties and charges will be applicable according to that date. A monthly report of performance services will be given to the clients. Crafting Dialogue reserves the right to subcontract a third party service provider for some of the service tasks.


Payment in advance is required for all services. The Client Organization agrees to make all “One-time Services” payment in advance either purchasing directly in our website, or by our online gateway or check at the moment of signing any Agreement, in order to get started with any service.The Client Organization agrees to pay “Monthly Services” by automatic credit card transactions or bank transfer. Invoices will include monthly fees and any additional fees for any additional service that have been purchased by The Client Organization. Invoices will be issued and automatic transactions processed on the Renewal Date. Crafting Dialogue reserves the right to assess and collect late-payment charges of 1.5% per month on past due balances.

Cancellation Policy

All agreements may be terminated with or without cause by either party upon fifteen (15) days written notice. All services provided in advance will be charged upon early termination. 100% or partial refund if we have not fulfilled our obligations to deliver the work required under the agreement.

Read Refund Policy below.
Crafting Dialogue reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 15 days with or without notice.

Refund Policy

  • A 100% refund will be made only in the event of a cancellation within 3 days of signing the initial contract. All sales are final. A project may be split into monthly payments as a courtesy to the client. Once a payment or deposit is made, it is non-refundable. All digital marketing packages ( performance marketing, SEO, Social & Content Media Marketing, Website Building &
    Management, Partner Marketing) are not refundable, but the client may cancel with a notice written 15 days in advance. Read Cancellation Policy above.

  • We do not offer any refund for services already delivered, started, or any other miscellaneous charges which are non-recoverable for Crafting Dialogue. No payment will be refunded once an initial draft is provided. There are no partial refunds for projects mid-way through a milestone phase.

  • There are no refunds or credits of any kind for Search Engine Optimization (SEO), Pay-Per-Click (PPC), Social Media Marketing (SMM), Email Marketing, or any other third-party online marketing service even if a fee was paid in advance. After a payment is made, there are no exceptions to our refund policy.

  • Web design and development demand extensive resources and incur internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payment for hosting is non-refundable.We do not offer refunds on deposits or payments for projects that are abandoned or lay dormant for more than 15 days. If you signed up for our services but did not make use of them, then you are still entitled to pay us.

  • All billing cycles for agreed services will continue until the Client Organization sends a cancellation notice in writing. Read Cancellation Policy above.

Work Process

Where there is any delay from the Client Organization to supply content, pictures, videos, or any other material to us which leads to a delay in the completion of work, Crafting Dialogue has the right to extend any previously agreed deadlines by a reasonable amount. Read Project Delays for more information.

Crafting Dialogue reserves the right to cancel any agreement on projects that are abandoned or lay dormant for more than 15 days with or without notice.

Content Material

Client Organization must provide all content materials required by us to complete the work. Such materials may include, but are not limited to, written copy, logos, pictures, videos, and other printed material. Crafting Dialogue cannot take responsibility for any copyright infringements caused by materials submitted by the client organization. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

For all Copywriting Services (Content Optimization, Web Copywriting, Blog Writing, Press Release, Product Description, etc.), Crafting Dialogue will prepare the content materials that correspond to the project set out by the Client Organization in terms of the number of pages, word count, keywords, and style. The Client Organization will receive an initial draft for approval before the completion of all Content Materials. Once the initial draft is approved, Crafting Dialogue will complete all additional content materials (Web pages, articles, blogs, press releases, etc.) The client will then have 2 additional revisions to provide changes and final approval.

Website Building & Management

Hosting and domain are not included in the price for Website Design. Client Organization is responsible for obtaining their own domain and hosting through us or a third-party company of their choice. Crafting Dialogue can supply to the client’s organization account credentials for domain name registration and/or web hosting. Please read Additional Expenses for more information.


We are pleased to offer you the opportunity to make 3 major revisions to the design. Our website development phase is flexible and allows certain variations to the original specification. However, any major deviation from the approved design will be charged upon mutual discussion.


Any time frames or estimates that we give are discussed & agreed upon before signing the agreement. During development, there is a certain amount of feedback required in order to progress to subsequent phases. It is required that a single point of contact be appointed from the client side and be made available on a daily basis (or agreed upon mutually as per the nature of the project) in order to expedite the feedback process.

On completion of the work, the client will be notified and have the opportunity to review it. Nothing will be published without client’s approval. The client must notify us in writing of any unsatisfactory points within 7 days of such notification.


Crafting Dialogue (and any subcontractors we engage) will not at any time divulge any information that is proprietary to the client organization and will protect such information as confidential.

Additional Expenses

Any additional expense will be reimbursed to Crafting Dialogue by the client organization including but not limited to the purchase of templates, third party software, stock photographs, fonts, domain name registration, web hosting or comparable expenses.

*Crafting Dialogue reserves the right to modify the above terms and conditions at any point of time, including the time of an ongoing contract and changes in the terms and conditions will be notified to the clients through company email.
Mahalakshmi Chambers, 29, MG Road, Bengaluru, Karnataka 560001
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Mahalakshmi Chambers, 29, MG Road, Bengaluru, Karnataka 560001
GET IN TOUCHCrafting Dialogue Social links
SUBSCRIBEFor Exclusive & By-Invitation only Industry Dialogues

© Copyright 2023 Crafting Dialogue. – All Rights Reserved

© Copyright 2023 Crafting Dialogue. – All Rights Reserved